Your privacy matters to at77com. This policy is written in plain language because we believe every Pakistani player has the right to understand exactly what happens with their personal information. If anything is unclear, our support team at support@at77com.app is available 24/7 to answer your questions before you register.
1. Introduction
at77com operates the online gaming platform available at at77com.app (the "Platform"). This Privacy Policy describes how at77com collects, uses, stores, and protects personal information from players and visitors based in Pakistan and elsewhere. It also describes the rights you have in relation to your own personal data and how to exercise those rights.
By registering an account on at77com or using the Platform in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with how at77com handles personal data, you should not register or use the Platform. If you are an existing player with a question about your data, please contact our support team directly.
at77com is committed to handling personal data responsibly. The Platform is used predominantly by Pakistani players, and at77com recognises that trust in data practices is just as important as trust in payment handling and game fairness. The same transparency that applies to at77com's withdrawal process and bonus terms applies here.
This policy applies to all data collected through the at77com website, mobile interface, customer support channels (including WhatsApp and live chat), and any other service operated under the at77com brand.
2. Data We Collect
at77com collects several categories of personal information. Below is a complete breakdown of what is collected, when, and why.
2.1 Registration Data
When you create an at77com account you provide: your full legal name, date of birth, mobile phone number, email address, and a username and password of your choice. This information is required to open and operate your account. Without it, at77com cannot create or maintain a player account.
2.2 Identity Verification Data (KYC)
At the time of withdrawal requests and during account verification, at77com may collect copies of identity documents including your National Identity Card (CNIC), passport, or driving licence, and in some cases a proof of address document. This information is required to verify your identity and prevent fraud and money laundering.
2.3 Payment Data
at77com collects information about your deposit and withdrawal transactions including the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, Visa/Mastercard), transaction references, amounts, and timestamps. at77com does not store full card numbers — payment processing for card transactions is handled by PCI-DSS certified payment processors who maintain their own security certifications.
2.4 Activity Data
at77com automatically records your gaming activity on the Platform including games played, bets placed, game outcomes, session duration, and bonus usage. This data is used to operate your account, settle bets, manage bonuses, detect suspicious activity, and improve the at77com product.
2.5 Technical Data
at77com's systems automatically collect certain technical information when you access the Platform: your IP address, device type, operating system, browser type and version, screen resolution, and general location (city/region level, derived from IP). This data is used for security, fraud prevention, and platform optimisation.
2.6 Communications Data
If you contact at77com's customer support via WhatsApp, live chat, or email, at77com retains records of those communications. This is used to resolve your query, maintain a history for follow-up purposes, and improve the quality of support.
| Data Category | Collected When | Required? |
|---|---|---|
| Registration details | Account creation | Yes – mandatory |
| Identity documents | Withdrawal / KYC review | Yes – mandatory |
| Payment information | Deposits & withdrawals | Yes – mandatory |
| Gaming activity | All Platform usage | Yes – automatic |
| Technical / device data | All Platform visits | Yes – automatic |
| Support communications | When you contact support | Situational |
3. How We Use Your Data
at77com uses personal data for the following specific purposes. Data is never used for any purpose beyond what is described here without obtaining your explicit consent first.
- Account operation: Creating and maintaining your at77com account, processing deposits and withdrawals, managing bonuses and promotions, and handling all account communications.
- Identity verification: Verifying your identity and age in accordance with at77com's KYC obligations. This is required before processing withdrawal requests above standard thresholds.
- Fraud prevention and security: Detecting and preventing fraudulent transactions, money laundering, multi-accounting, bonus abuse, and unauthorised account access. This includes automated pattern analysis of account and transaction activity.
- Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problematic gambling behaviour, and providing appropriate tools and interventions where needed.
- Customer support: Responding to enquiries, resolving complaints, and maintaining a support history to improve service quality for your account specifically.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how the at77com Platform is used and to improve game selection, interface design, and technical performance.
- Marketing communications: Sending you information about at77com promotions, bonuses, and new features, subject to your communication preferences. You may opt out at any time.
- Legal compliance: Complying with applicable obligations, responding to lawful requests from authorities, and maintaining records as required.
4. Legal Basis for Processing
at77com processes your personal data on the following legal bases depending on the specific processing activity:
- Contract performance: The majority of at77com's data processing is necessary to perform the contract between you and at77com — i.e., operating your account, processing bets, and paying out winnings. Without this processing, at77com cannot provide the service you signed up for.
- Legitimate interests: at77com processes certain data (such as technical and security data) based on legitimate interest in operating a secure and fair platform. This includes fraud detection, responsible gaming monitoring, and platform analytics.
- Legal obligation: at77com processes identity and transaction data to comply with KYC and anti-money laundering requirements.
- Consent: Where at77com processes your data for marketing communications, it relies on the consent you provided during registration. You can withdraw this consent at any time.
5. Data Sharing
at77com does not sell personal data to any third party under any circumstances. Data is shared only in the limited circumstances described below.
5.1 Service Providers
at77com works with a small number of trusted third-party service providers who process data on at77com's behalf in order to operate the Platform. These include payment processors (for handling Easypaisa, JazzCash, and card transactions), game studios (who receive anonymised session data), identity verification providers, and cloud hosting infrastructure providers. All service providers are bound by data processing agreements that restrict their use of your data to the specific service they provide to at77com.
5.2 No Sale of Data
at77com does not sell, rent, lease, or otherwise commercially exploit personal data. Your information is not shared with advertisers, data brokers, or any party that would use it for their own commercial purposes.
5.3 Legal Requirements
at77com may disclose personal data if required to do so by a lawful authority — for example in response to a court order or a request from a financial crimes authority. In all such cases, at77com will disclose only the minimum data required and will notify the affected player where legally permitted to do so.
5.4 Business Transfers
In the event that at77com undergoes a business acquisition, merger, or sale of assets, player data may be transferred to the acquiring entity as part of that transaction. In such an event, at77com will notify affected players and ensure that any transferred data remains subject to privacy protections at least equivalent to those described in this policy.
at77com will never share your payment credentials, full CNIC number, or identity documents with any party other than our identity verification provider and, where legally required, regulatory authorities.
6. Cookies & Tracking Technologies
at77com uses cookies and similar technologies to operate the Platform and to improve your experience. Here is a straightforward explanation of what is used and why.
6.1 Essential Cookies
These cookies are necessary for the Platform to function. They maintain your login session, remember your currency and language preferences, and ensure that security tokens are applied correctly across your session. These cannot be disabled without breaking the Platform's core functionality.
6.2 Analytics Cookies
at77com uses anonymised analytics to understand how players navigate the Platform — which pages are visited, how long sessions last, and where players encounter friction. This data is aggregated and does not identify individuals. It is used solely to improve the at77com product.
6.3 Security Cookies
Certain cookies support at77com's fraud detection systems by helping identify unusual patterns — for example, a login from a different device or location than usual. These are essential to the security of your account and cannot be disabled.
6.4 Managing Cookies
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent at77com from functioning correctly. at77com does not use cookies to track your activity on other websites or to build advertising profiles.
7. Data Security
at77com takes data security seriously and implements industry-standard technical and organisational measures to protect your personal information.
7.1 Encryption
All connections to at77com are encrypted using 256-bit SSL/TLS. This means that any data transmitted between your device and at77com's servers — including login credentials, payment information, and account activity — is encrypted in transit and cannot be intercepted and read by third parties.
7.2 Access Controls
Access to player data within at77com is restricted to staff members who require that access to perform their job function. All internal access is logged and audited. Support agents, for example, can view account and transaction history relevant to your query but cannot view your full CNIC number or payment card details.
7.3 Payment Security
at77com does not store full card numbers. Card payment processing is handled entirely by PCI-DSS Level 1 certified payment processors. Easypaisa and JazzCash transactions are processed through those providers' own secure APIs with no raw credentials stored on at77com's infrastructure.
7.4 Security Incident Response
In the event of a data security incident that may affect your personal information, at77com will notify affected players as promptly as possible with information about what happened, what data was involved, and what steps at77com is taking to address it. at77com will also take immediate corrective action to contain the incident and prevent recurrence.
If you notice any suspicious activity on your at77com account — unfamiliar logins, transactions you did not make, or communication you did not send — contact support immediately via WhatsApp or live chat. Change your password immediately from account settings.
8. Data Retention
at77com retains personal data for as long as your account is active and for a reasonable period after account closure to fulfil legal obligations and resolve any outstanding matters. The following principles govern how long specific data categories are kept:
- Account and identity data: Retained for the duration of your account and for five years after account closure, in line with standard record-keeping obligations.
- Transaction records: Retained for seven years after the transaction date for financial record-keeping purposes.
- Gaming activity logs: Retained for five years after account closure for dispute resolution purposes.
- Support communications: Retained for three years after the communication, unless related to an unresolved dispute.
- Identity verification documents: Retained for five years after account closure. Copies are stored securely and access is restricted.
- Technical/device data: Typically retained for 12 months on a rolling basis unless required for an ongoing investigation.
When data reaches the end of its retention period and is no longer required for any legal or operational purpose, it is securely deleted or anonymised.
9. Your Privacy Rights
As an at77com player you have the following rights in relation to your personal data. To exercise any of these rights, contact at77com support at support@at77com.app with your request and at77com will respond within 30 days.
10. Children's Privacy
at77com is strictly an 18+ platform. at77com does not knowingly collect personal data from anyone under the age of 18. If at77com becomes aware that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted as promptly as possible (subject to any legal retention obligations), and any deposited funds will be returned to the payment method they came from.
If you are a parent or guardian and you believe that your child may have created an at77com account, please contact support immediately at support@at77com.app. at77com will investigate and resolve the matter as quickly as possible.
at77com uses age verification at registration and at the withdrawal stage to enforce this policy. All players are required to confirm their date of birth at registration and to provide a copy of a government-issued ID confirming their age before withdrawals are processed.
11. Marketing Communications
at77com sends promotional messages about bonuses, new games, and platform updates via SMS, email, and WhatsApp. By registering on at77com you consent to receiving these communications. You can withdraw your consent and stop receiving marketing messages at any time by:
- Updating your communication preferences in your at77com account settings
- Clicking the unsubscribe link in any marketing email from at77com
- Messaging at77com support via WhatsApp or live chat and requesting to be removed from marketing lists
Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, account security alerts, and KYC requests. These are sent because they are necessary to operate your account and cannot be disabled.
at77com does not engage in unsolicited bulk messaging. Marketing messages are sent only to registered players who have provided their contact details as part of the registration process. at77com does not purchase marketing lists or contact people who have not registered on the Platform.
at77com will never ask for your password, full CNIC number, or payment credentials in a marketing message or unsolicited communication. If you receive a message claiming to be from at77com that requests this information, do not respond and report it to our support team immediately.
12. Changes to This Privacy Policy
at77com may update this Privacy Policy from time to time to reflect changes in the Platform, changes in applicable requirements, or improvements to our data practices. When material changes are made — changes that meaningfully affect how your data is collected or used — at77com will notify registered players via email and display a prominent notice on the Platform for at least 14 days before the changes take effect.
Minor changes such as corrections to typographical errors or clarifications that do not alter the substance of how your data is handled may be made without prior notice. The effective date at the top of this page will always reflect the date of the most recent version.
If you continue to use at77com after a revised Privacy Policy takes effect, you are deemed to have accepted the updated terms. If you do not agree with any changes, you should contact support to discuss your options, which may include account closure.
13. Contact Us
If you have any question about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please contact at77com's support team. We respond to all privacy enquiries within 30 days, and to most enquiries within 24 hours.
Email: support@at77com.app — for formal data requests, send a written request with your username and a clear description of what you are requesting.
Live Chat & WhatsApp: Available directly through the at77com Platform, 24 hours a day. Average response time under 3 minutes for general enquiries.
For formal Subject Access Requests or requests for data deletion, please use the email channel and include your full name, at77com username, and a description of your request. at77com will acknowledge formal data requests within 5 business days and fulfil them within 30 calendar days. Where a request is complex or you have made multiple requests simultaneously, at77com may extend this period and will inform you of the extension.